There are many people who have resorted to the same insurance company for years, but it might happen that at some point they simply are not pleased anymore with the services that company provides. There are numerous ads everywhere that urge people in such situations to switch to another car insurance company by offering their new clients various advantageous offers such as a low cost car insurance policy or some discounts that cannot be refused. It is worth mentioning that choosing another company from this domain can help you save a great deal of money and a lot of headache too, so here are some clear signs you should switch to a new insurance firm.
Poor customer service – the main reason
Many people agree to the fact that poor customer service can make a company lose hundreds or even thousands of customers. In the case of car insurance companies, having a well-trained and professional personnel is the key to a successful business. You are probably familiar with the situation of “holding” on the phone for long periods that seem to last like forever, those unreturned voice messages or emails or having to deal with inadequate customer support. If you want to get rid of all this stress, you should definitely consider switching to another insurance company.
Rates are raised
Some unprofessional firms tend to raise the rates without even announcing the client and to no fault of the client. This is a clear sign that you should not resort to that company anymore and should choose another one, because it is not appropriate to ask you, as a client, to pay more money on an insurance policy since you have not had any car accidents recently. In case you are involved in an accident or in case you receive a speeding ticket, the company is entitled to have your premiums increased, but there are some insurers who want to boost their rates based on statistics of people “like” you, rather than on other actions that you might have done in the past.
Poor service on your claims
It is generally agreed that no matter how much you hear about the high quality services of an insurance company you are never sure about them until you are forced to actually resort to their services and file a claim. Whether it is about a collision, vandalism or theft, the moment you contact your insurer, they should address the claim in due time and keep you up to date with it the entire process. If this does not happen, you should look for another company.
The insurer does not have a website
Even though this might not sound like something that would make you change your insurance company, but it is still the 21st century and having a website is a must nowadays. Even though the website does not provide comprehensive services such as 24/7 immediate response or web chat, it is sufficient if it presents some useful information about the insurance policy and the list of services and products it offers in order to help people get a clearer idea upon that company.